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Learn how the Sovereign Hill Museum is responding to Coronavirus (COVID-19)

The Sovereign Hill Outdoor Museum remains open, welcoming all to share in the inspirational story of the goldrush on the 1850s. Fortunately, our open-air site allows significant public space to maintain an appropriate social distance.

The well-being of our visitors is always our first priority. Now, more than ever, we all need places to connect with each other and our families in safe and enjoyable ways. Here is how we are doing this:

  • Maintaining social distance
  • Increasing cleaning regimes
  • Facilitating good hygiene

We are taking active measures that we want to share with you, so you have comfort about the safety of yourself and your family when you visit.

Social Distancing
Social distancing means being able to keep enough distance between yourself and others to reduce your exposure to others. It is a powerful way of reducing risk.

Our outdoor museum is big – over 30,000 square metres – and we have plenty of space for everyone. We are also taking a few extra steps to create space in some parts of our experience:

  • At entry points, we will be monitoring capacity to make sure we don’t have too many people in any one place at a time. We will also be making plenty of space for queues. We are reviewing all our experiences to make sure we can maintain safe distances.
  • At our café and restaurants, we are making sure we have plenty of places for outdoor eating. We are also moving indoor tables and chairs further apart to give all of us some extra room.
  • Any indoor or close quarters experiences will have capacity reduced to ensure safe social distance between groups and staff will actively monitor this.
  • We have introduced a ‘no touching, some distance’ policy – our staff will be as friendly as ever, and will still be smiling, chatting and posing for photos – just from a little further away than usual.
  • We will be monitoring entry points and asking anyone who has a fever, cough or flu-like symptoms or has travelled overseas in the past two weeks to stay home for now.

Good Hygiene
Good hygiene is about going that extra step to keep a clean and hygienic environment for everyone.

We have put in place an extra layer of extensive cleaning across our sites and are making sure staff and visitors have the facilities to keep up their own hygiene habits.

  • In our eating areas, all tables, crockery, cutlery and glasses are sanitised at high intensity. For now, we have increased our number of single-use items, like cutlery and cups.
  • In our bathrooms, we have increased our cleaning intensity and frequency.
  • Staff will be wiping down with all high traffic surfaces, such as door handles, frequently with high-impact cleaning materials. They will do this even more frequently in high use zones.
  • We have added even more touch-free sanitation stations, with alcohol-based hand sanitiser, at our entrances, eating areas and bathrooms. Our staff are frequently using hand sanitiser and have good access to washing stations.
  • Any staff who have travelled overseas in the past 14 days will stay home until getting medical advice that they can return to work.
  • We are asking all visitors to go ‘cash-free’ wherever possible, using touch-free payment systems for as many purchases as they can.

We will closely monitor the advice and recommendations from the Chief Health Officer and government health agencies and will act accordingly.

If you have any questions about how we are protecting our visitors, please call or email us.