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We love you Ballarat FAQs

Who is considered a local?
If you live in one of the following postcodes, you are a Ballarat local: 3350, 3351, 3352, 3355, 3356, 3357 and 3358.

How do I purchase tickets?
The offer of $10 tickets applies to the first 1,000 visitors who book online (live link). When booking your ‘We love you Ballarat’ ticket please begin by selecting February 14 as your visitation date.

Can I use the ticket on any other day?
The ‘We love you Ballarat’ ticket offer is only available for entry on February 14, 2021.

If I’m a local, can I bring my friends and family from another region?
Yes, you can. We love showing off all Ballarat has to offer.

Is Sovereign Hill safe to visit?
Our priority is to ensure our staff, friends, families and visitors are safe and secure. Sovereign Hill is an outdoor living museum, so we have lots and lots of space to ensure we are practising the very best hygiene through physical distancing and sanitisation. 

The COVID Safe Plan has been developed by Sovereign Hill in line with all Federal and State Government regulations and has been designed to protect all staff and visitors from the potential exposure to COVID-19.

What are the main safety protocols you have in place?

  • Face masks: 

    As per government guidelines, visitors are strongly recommended to wear a face mask where they are unable to maintain 1.5m distance from others.

    All visitors will be required to wear a face mask if they are undertaking a quartz mine tour.

  • Screening: 
    We regularly screen our staff for high temperatures when they reach the site and will be monitoring all visitors for signs of temperature and fever.
  • Cashless: 
    Please be ready to make on-site payments using a contactless bank card rather than cash.
  • Hygiene and sanitisation: 
    Sanitisation and disinfecting services will be available across Sovereign Hill.
  • Social distancing: 
    A physical distance of 1.5m will be enforced throughout the site. This extends to what you can do with photography and seating and how you experience the many activities Sovereign Hill has to offer.
  • Communication & signage: 
    We will provide advance material to visitors at the time of booking to ensure our new hygiene and safety protocols are understood, and we will have clear signage throughout the site to guide visitors to adhere to our protocols.
  • Staff and Volunteers
    Our staff and volunteers will undertake training to ensure we are complying and practising the best standards and quality of hygiene and safety. All staff and volunteers will be temperature checked on arrival for their shift and will be required to stay home if exposed to coronavirus or if they are feeling unwell. 

When are you open?
Sovereign Hill is open 7 days a week from 10am - 5pm.
We are pursuing a gradual re-opening to ensure our site remains safe and secure for our staff, friends, families and visitors. We will be monitoring government guidelines and will adjust opening hours and capacity as we are able.

How will the site operate? Will it be different?
We have adapted or suspended some experiences and facilities to ensure that physical distancing is suitably maintained. We recommend you review our program modifications here prior to visiting.

What activities are on offer?
Much loved activities such as troopers and red coats, panning for gold in the diggings and coach rides will all be operational, but at reduced capacity. 

Visitors are encouraged to review the safety protocols and can check our program modifications here.

Do I have to pre-book activities?
Yes. Some activities have limited capacities. Bookings are essential, book your sessions upon your arrival.

What additional activities do I need to pay for?
The only additional activities you need to pay for outside of your ticket purchase are the coach rides, quartz mine tours and photographic sessions.